Reference

Legal clarity for your kaspoker account

When you open an account with us, you're entering into a clear, transparent agreement.

Data security & retentionWithdrawal & payout processesPayment & account compliance
Explore the Lobby Read FAQ
kaspoker Legal clarity for your kaspoker account
REACH OUR LEGAL TEAM

How to contact us about legal questions

Email support Send legal inquiries to [email protected]. Our compliance team responds within 24 hours with clarification…
Live chat hours Open the in-lobby chat 09:00–23:00 WIB daily to ask real-time questions about account access…
Account settings Visit Account → Legal & Compliance in your kaspoker lobby to download our full…
HOW WE PROTECT YOU

Data handling, security and your control

Encrypted account access

Your login credentials and payment methods are encrypted end-to-end. We never store your DANA, OVO, GoPay or QRIS secrets on our servers; payment partners hold those keys.

Withdrawal verification

Every payout requires identity re-confirmation via email or SMS. This prevents unauthorized withdrawals and ensures funds reach only your registered payment account.

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to improve site speed. No third-party tracking cookies are set without your consent; manage preferences in Account Settings.

Data retention and deletion

Account data is kept seven years for audit compliance. After closure, your personal profile is anonymized within 30 days; transaction history remains for legal hold periods where required.

Third-party access

We share account data only with payment processors, identity verification services and regulators where local law requires. No data is sold to marketers or brokers.

Your data rights

Request a copy of your data, correct errors, or ask for deletion by emailing [email protected] with your account ID. We respond within 14 days or notify you of lawful reasons for delay.

Frequently asked legal questions

We collect your full name, email, phone number, date of birth and address to verify your identity and comply with anti-money-laundering rules. Deposit and withdrawal history is kept for financial audit purposes. We do not collect biometric data or social media profiles.

Your login profile is deleted within 30 days of closure. Transaction records are retained for seven years to satisfy tax and regulatory hold periods, unless local law specifies a shorter term. You can request earlier deletion where permitted.

Yes. Visit Account → Legal & Compliance to update your email or phone number. Name, date of birth and address cannot be edited after verification; contact [email protected] to request corrections, which require identity re-confirmation.

We freeze the account and send you an email or SMS alert. You'll have 48 hours to confirm via [email protected] or live chat whether the activity was authorized. If unauthorized, we'll guide you through a security reset and payout recovery.

No. These payment credentials are held only by the payment partners themselves. kaspoker stores a token—a safe reference code—that lets us request transfers on your behalf. Your actual payment secrets never touch our infrastructure.

We maintain encryption and firewalls to prevent unauthorized access. If a breach occurs, we notify affected users within 24 hours, provide credit-monitoring support where applicable, and work with local authorities. Liability terms depend on local law where you are located.

Email [email protected] with 'Legal Complaint' in the subject line, include your account ID and a detailed description. Our compliance team will respond within 48 hours. You may also escalate to your local financial regulator if applicable.

Related Pages

kaspoker Indonesia About Us Register FAQ kaspoker Casino