Reference

Privacy on kaspoker — Clear, Secure, Yours to Control

We keep your account details, payment information and game history private and encrypted.

Encrypted account accessSecure payment processingData retention rulesYour control options
kaspoker Privacy on kaspoker — Clear, Secure, Yours to Control
GET IN TOUCH

Privacy Questions? Contact Us

Email Support Send privacy requests, data access questions or policy feedback to our support team.
Live Chat Open our live chat from your account dashboard.
Account Settings View, update or export your personal data directly from your account.
HOW WE PROTECT YOU

Security, Cookies and Your Rights

Data Encryption

All your personal information and payment data are encrypted using TLS 1.3 technology. When you log in or deposit via DANA, OVO, GoPay or QRIS, your connection is secured end-to-end.

Cookie Transparency

We use session cookies to keep you logged in and analytical cookies to understand how you use the lobby. You can manage cookie settings in your browser; declining analytics cookies won't affect account access.

Data Retention

We keep your account details for as long as your account is active. After closure, we retain records for up to 7 years where local law requires it for financial or legal purposes.

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS), fraud prevention services and regulatory authorities where required by law.

Your Access Rights

You can request a complete copy of your personal data, update or correct any information, or ask us to delete your account. Submit requests via email or account settings; we respond within 30 days.

Policy Updates

We update this policy when our practices change. Significant updates are announced via email or in-account notification. Continued use of kaspoker means you accept the updated terms.

Your Privacy Rights at kaspoker

When you close your account, we stop processing new data immediately. Your existing records are retained for 7 years if local law or our financial obligations require it. You can request deletion sooner; contact support with your account details and we'll process your request within 30 days where permitted.

No. Your DANA, OVO, GoPay or QRIS payment details are processed through separate, encrypted payment gateways and never shared with the game studios whose titles appear in our lobby. Game providers see only your gaming activity, not your payment method or balance.

Log into your kaspoker account, go to Settings > Privacy & Data, and select 'Download My Data'. We'll prepare a file containing your account details, deposit history and gameplay records and email it to your registered address within 5 business days.

Yes. In your account settings, go to Communication Preferences and uncheck promotional emails. You'll still receive transactional emails like deposit confirmations and withdrawal notifications. Changes take effect immediately.

Email our privacy team directly with details of your concern. We investigate all reports within 5 business days and will tell you what we find. Where local law permits, you also have the right to lodge a complaint with your local data protection authority.

We retain gameplay records for as long as your account is active. After account closure, we keep records for up to 7 years for financial and regulatory compliance. You can request earlier deletion; contact support for details.

Your kaspoker connection is encrypted, so your login and payment data are protected even on public WiFi. However, we recommend using a private network when possible. Never share your password, and always log out after your session, especially on shared devices.